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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $99 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo Consulting, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

ScheduleSync
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Overview

Overview

ScheduleSync is a NilearOS automation tool that synchronizes your ConnectWise Dispatch Portal or Autotask Dispatch Calendar with your staff's time entries and adds accurate Travel To and Travel From entries for on-site appointments.

ScheduleSync keeps tickets on the Dispatch Portal/Calendar accurate by synchronizing each ticket's scheduled resources with the resource's time entries, which eliminates the need to manually reconcile ticket time entries on the Dispatch Portal/Calendar in order to keep it accurate. A key feature of ScheduleSync is its ability to add Travel To and Travel From entries on the Dispatch PortalCalendar. This makes it very clear to everyone when someone will be unavailable because as they are on the road to or from a client. The system will also calculate distances automatically for traveling from one client to the next as well as whether the tech is predicted to travel from the office or from home.

A tech can often work on a ticket through the morning; however, this does not necessarily mean the tech worked non-stop on the ticket. Rather than having the Dispatch Portal/Calendar represent work on a ticket spanning the full set scheduled time block, ScheduleSync will break up the schedule to show the actual time the tech worked on the ticket.

Pricing & Plans

Plans as low as $99 a month

 

Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS!
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Support Forum

Check Out Our Online Support Community and Forum

Learn how NilearOS can work even harder for you by utilizing user feedback and comments and interacting with other NilearOS subscribers to share best practices.
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Help Center

Nilear support is available Monday through Friday from 8:30am to 5:00pm EST.

support@nilear.com or
215-256-4794
215-256-7905
1-888-932-2676
8:30AM - 5:00PM EST


Address:
Nilear, LLC
314 Ruth Road
Harleysville, Pennsylvania 19438

Please visit our forum/community board to review best practices advice as well as troubleshooting ideas from other Nilear OS customers.