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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $99 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo Consulting, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

Peer Review
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Overview

Overview

Peer Review is a Score My Team module that awards points to technical engineers based on peer and management reviews posted using instant messaging. This gives employees constant and daily feedback on how well they are doing and where improvement may be needed it also allows management to view the team’s dynamic.

Using Lync, Skype or Google Talk, an employee can post a positive or negative review of another employee privately or publicly. The reviewer can then receive points for giving a review, while the reviewed employee can receive positive or negative points, depending on the type of review received. Reviews are rated/scored on a scale of 1 to 4 stars with 1 star being a “Bad Review” and 4 star being an “Excellent Review”.

All reviews posted by employees are posted anonymously. Only management can see the review's author. All reviews posted by management are made know to everyone and are not anonymous. Reviews can be posted privately or publicly. Private reviews posted by employees are only readable by Management. Private reviews posted by management are only readable by management and the person reviewed. Public reviews are readable by anyone.

Peer Review Scores for the current time period will are blind so that only the engineer knows their own score. Management will still be able to view all scores at all times. Also, Peer Review Points are not awarded to the reviewer on non-working days. These settings allow reviews to stay focused on meaningful feedback and improvement needs rather than engineers consciously or subconsciously changing a review based on another engineer’s current standing

Pricing & Plans

Plans as low as $99 a month

 

Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS!
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Support Forum

Check Out Our Online Support Community and Forum

Learn how NilearOS can work even harder for you by utilizing user feedback and comments and interacting with other NilearOS subscribers to share best practices.
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Help Center

Nilear support is available Monday through Friday from 8:30am to 5:00pm EST.

support@nilear.com or
215-256-4794
215-256-7905
1-888-932-2676
8:30AM - 5:00PM EST


Address:
Nilear, LLC
314 Ruth Road
Harleysville, Pennsylvania 19438

Please visit our forum/community board to review best practices advice as well as troubleshooting ideas from other Nilear OS customers.