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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $99 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo Consulting, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

Ticket Timesheet Analysis
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Overview

Overview

Ticket Timesheet Analysis increases time charged against tickets as well as improves time entry accuracy, leading to fewer invoice disputes. This differs slightly from Timesheet Analysis, which focuses on billable and project time entries.

The key to Ticket Timesheet Analysis is its ability to give your employees feedback on how many ticket minutes they are accruing and where they are making mistakes on their time entries. Clicking on a Ticket Timesheet Analysis score will present you with an entire breakdown of the employee's time and highlight every change the company's time approver had to make before moving the time entry to invoicing.

Ticket Timesheet Analysis calculates employees scores based on minutes charged against tickets and then removes points when time entry mistakes are found. Points are removed for not setting the correct Work Type on a time entry, providing no notes for a billable time entry or having the time entry notes modified by the company's time approver.

Scores for Ticket Timesheet Analysis are calculated each time a time entry is entered. This gives your employees real-time feedback on how well they are performing. Negative points are applied after the company's time approver has made changes to a time entry. Depending on your companies' time entry review cycle, this may occur several hours or weeks after the initial time entry.

 

 

Pricing & Plans

Plans as low as $99 a month

 

Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS!
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Support Forum

Check Out Our Online Support Community and Forum

Learn how NilearOS can work even harder for you by utilizing user feedback and comments and interacting with other NilearOS subscribers to share best practices.
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Help Center

Nilear support is available Monday through Friday from 8:30am to 5:00pm EST.

support@nilear.com or
215-256-4794
215-256-7905
1-888-932-2676
8:30AM - 5:00PM EST


Address:
Nilear, LLC
314 Ruth Road
Harleysville, Pennsylvania 19438

Please visit our forum/community board to review best practices advice as well as troubleshooting ideas from other Nilear OS customers.