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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $99 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo Consulting, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

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Nilear, LLC has quickly developed a reputation for offering, and successfully providing, high-performance IT tools that support ConnectWise software. Within the MSP (Managed Service Provider) field, technicians must be given access to tools that help automate and streamline technical processes with their work. Technicians cannot effectively complete all elements of their role while also managing administrative processes, which means that in order to be the most successful, MSP firms must apply highly-functioning automated support tools for their software.

Maintaining a comprehensive understanding of client information, their related contact details and other aspects of their day-to-day processes can help MSP (Managed Service Provider) firms bring efficiency to their work. However, few companies have necessary automation tools in place that will empower their technicians to successfully operate their data management requirements. Meaning, technicians often manage client data manually and must take time away from their technical work projects.

Mobile team members often spend their days traveling to and from client offices. For MSP firms where the vast majority of technicians work remotely, this can become a significant communications challenge. Scheduling teams often find it challenging to create a dynamic and effective schedule without a full understanding of the technician’s current location and ticket information. Therefore, many organizations are now deploying tools such as Schedule Sync from Nilear, LLC. Schedule Sync is a product that works to synchronize a company’s ConnectWise dispatch portal with their staff’s time entries to create a refined scheduling data repository in which all team members have access.

Pricing & Plans

Plans as low as $99 a month

 

Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS!
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Help Center

Nilear support is available Monday through Friday from 8:30am to 5:00pm EST.

support@nilear.com or
215-256-4794
215-256-7905
1-888-932-2676
8:30AM - 5:00PM EST


Address:
Nilear, LLC
314 Ruth Road
Harleysville, Pennsylvania 19438