Harleysville, PA-based Nilear LLC is now inviting MSPs (Managed Service Providers) to explore their comprehensive suite of ConnectWise help tools. Included within the company’s latest selection of tools is their My Tickets Mobile application. My Tickets Mobile is an application designed to help technicians analyze and resolve tickets while at the client office, giving them the opportunity to streamline the ticketing process and helping to track their time more effectively.

On-the-go technicians working with MSP organizations require tools that automate elements of their workload. Due to the large amounts of data technicians must input on a daily basis, they can use automation tools to help them manage the data entry process more effectively, thereby increasing the value and the help provided by software such as ConnectWise. Now, the team at Nilear LLC is offering a complete solution for automating ticket management for MSP technicians.

My Tickets Mobile provides technicians with automatically created information on data such as the time the ticket was produced, ticket notes and ticket changes. The objective of the tool is to allow technicians more time to analyze client needs rather than inputting ticket data manually. The My Tickets Mobile tool is also designed to help organize the scheduling process, by providing accurate travel to and from times between client locations. This tool therefore ensures that scheduling staff have a clear understanding on technician availability and allows the scheduler to allocate the most conveniently located technician to an open ticket.

My Tickets Mobile is a fundamental solution for automating the ticket management process within MSP organizations. To learn more, speak with the team at Nilear LLC directly at 1-888-932-2676 or visit their business website at www.nilearos.com.