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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $99 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo Consulting, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

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Harleysville, PA-based Nilear LLC is now inviting MSPs (Managed Service Providers) to explore their comprehensive suite of ConnectWise help tools. Included within the company’s latest selection of tools is their My Tickets Mobile application. My Tickets Mobile is an application designed to help technicians analyze and resolve tickets while at the client office, giving them the opportunity to streamline the ticketing process and helping to track their time more effectively.

On-the-go technicians working with MSP organizations require tools that automate elements of their workload. Due to the large amounts of data technicians must input on a daily basis, they can use automation tools to help them manage the data entry process more effectively, thereby increasing the value and the help provided by software such as ConnectWise. Now, the team at Nilear LLC is offering a complete solution for automating ticket management for MSP technicians.

My Tickets Mobile provides technicians with automatically created information on data such as the time the ticket was produced, ticket notes and ticket changes. The objective of the tool is to allow technicians more time to analyze client needs rather than inputting ticket data manually. The My Tickets Mobile tool is also designed to help organize the scheduling process, by providing accurate travel to and from times between client locations. This tool therefore ensures that scheduling staff have a clear understanding on technician availability and allows the scheduler to allocate the most conveniently located technician to an open ticket.

My Tickets Mobile is a fundamental solution for automating the ticket management process within MSP organizations. To learn more, speak with the team at Nilear LLC directly at 1-888-932-2676 or visit their business website at www.nilearos.com.

Pricing & Plans

Plans as low as $99 a month

 

Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS!
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Help Center

Nilear support is available Monday through Friday from 8:30am to 5:00pm EST.

support@nilear.com or
215-256-4794
215-256-7905
1-888-932-2676
8:30AM - 5:00PM EST


Address:
Nilear, LLC
314 Ruth Road
Harleysville, Pennsylvania 19438