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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $99 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo Consulting, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

Nilear Live
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Nilear Live

Overview

Overview

Nilear Live is an innovative product that communicates information from your PSA to you and your team in a whole new way. Nilear Live filters the information streaming into your ConnectWise or Autotask system and delivers the pertinent content via an interactive Skype, Lync or Google Talk conversation that allows you to find answers to common dispatch questions in a matter of seconds. Nilear Live also plays and integral role in the Peer Review module of Score My Team as all Peer Reviews and “Likes” are sent via Instant Message through Nilear Live.

Nilear Live communicates with your team sending notification about new tickets and end-user communications from selected boards. Nilear Live also features the "NEXT" command, which allows you to find the next available engineer time slots or when engineers will be available to work or meet together. There is also the capability to send a "hold" command to place your message delivery on-hold and the "resume" command will re-enable message delivery and send all of your previously held messages.Nilear Live also has the option to disable Like broadcasts and Peer Review broadcasts. You can send Nilear Chat a "Likes Off" command or “Reviews Off” command to prevent receipt of those broadcasts and can send a “Likes on” or “Reviews On” command to resume broadcast delivery. These settings can also be disabled when signed into your Nilear account on the Nilear Live page.

Pricing & Plans

Plans as low as $99 a month

 

Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS!
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Help Center

Nilear support is available Monday through Friday from 8:30am to 5:00pm EST.

Email:
support@nilear.com or
Phone:
215-256-4794
Fax:
215-256-7905
Toll free:  
1-888-932-2676
Hours:
8:30AM - 5:00PM EST


Address:
Nilear, LLC
314 Ruth Road
Harleysville, Pennsylvania 19438

Please visit our forum/community board to review best practices advice as well as troubleshooting ideas from other Nilear OS customers.