Overview
Overview
Nilear Live is an innovative product that communicates information from your PSA to you and your team in a whole new way. Nilear Live filters the information streaming into your ConnectWise or Autotask system and delivers the pertinent content via an interactive Skype, Lync or Google Talk conversation that allows you to find answers to common dispatch questions in a matter of seconds. Nilear Live also plays and integral role in the Peer Review module of Score My Team as all Peer Reviews and “Likes” are sent via Instant Message through Nilear Live.
Nilear Live communicates with your team sending notification about new tickets and end-user communications from selected boards. Nilear Live also features the "NEXT" command, which allows you to find the next available engineer time slots or when engineers will be available to work or meet together. There is also the capability to send a "hold" command to place your message delivery on-hold and the "resume" command will re-enable message delivery and send all of your previously held messages.Nilear Live also has the option to disable Like broadcasts and Peer Review broadcasts. You can send Nilear Chat a "Likes Off" command or “Reviews Off” command to prevent receipt of those broadcasts and can send a “Likes on” or “Reviews On” command to resume broadcast delivery. These settings can also be disabled when signed into your Nilear account on the Nilear Live page.
How It Works
How It Works
You begin by assigning your Nilear Live account your Skype, Google Talk or Lync account. Configuring your Skype, Google Talk or Lync Account is relatively easy. Simply enter your Skype Name (not email address), Google Talk Email Address or Lync Email Address, choose a predefined communication filter for yourself and select which ConnectWise Boards you wish to monitor. The filters can be further adjusted to increase or decrease instant message communication from within the chat session with Nilear Live.
If you are using Lync, please have your Lync Server Administrator add "nilear.com" to your Approved External Communications. If you are using Skype and you are not receiving any message, try adding "Nilear.Chat" to your Skype contacts. Nilear Live will then send you live updates for the tickets being worked on and the work being performed.
Purchase
Purchase
Nilear Live is part of the NilearOS (Operations Suite) for ConnectWise and Autotask and is included as part of a NilearOS subscription.
There is a one-time activation fee of $99 for new NilearOS customers. The subscription is month-to-month and can be canceled at any time, there are no long-term contracts.
NilearOS has a tiered pricing structure based on ConnectWise Member Licenses.
| Under 5 |
CW Member Licenses
|
$99/mo |
| Under 10 |
CW Member Licenses |
$149/mo |
| Under 20 |
CW Member Licenses |
$199/mo |
| Under 40 |
CW Member Licenses |
$249/mo |
| Under 80 |
CW Member Licenses |
$299/mo |
| Over 80 |
CW Member Licenses |
$349/mo |
Autotask Pricing is flat rate for an unlimited number of users.
| Unlimited |
Flat Rate |
$149/mo |
*You must join the Nilear Network and Sign in before you can proceed with the online purchase process. Click order now to begin.
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Documentation & Support
Documentation & Support
Below are resources to help you get the most out of your Nilear subscription. If you cannot find the information you looking for within the resources below, please feel free to submit a query to our forum or contact us directly to resolve your issue.
