Today’s growing MSPs (Managed Service Providers) must consider the cost-efficiency of the tools they harness to streamline their business processes. Often, they are unable to achieve a significant return on investment with the resources they use due to the solution’s cost or because of the additional work required to implement the tool or solution within the workplace. To assist firms with capitalizing on the use of ConnectWise within their working environment, the experts at Nilear, LLC are now offering a full suite of software within their NilearOS collection.
NilearOS is a software suite that combines performance management, employee scheduling, and automation software to help expand the productivity of MSP companies. The software suite has become incredibly popular within the MSP community, as companies use MSP products to boost their team’s performance and meet the needs and expectations of their clients. Working with the NilearOS tools can also empower teams to work more effectively with existing products such as ConnectWise. One example of increased workplace productivity can be seen through an analysis of the ConnectActive product available within NilearOS.
ConnectActive is a PSA Active Directory tool designed to automatically populate ConnectWise contacts based on an interrogation of each company’s Active Directory. This helps assure a seamless update process for all client data and helps companies mitigate problems with the use of old data, such as missed communications. A leading advantage of ConnectWise is that it can be used to automatically deactivate PSA contacts for all accounts that are disabled or missing within the Active Directory. This means that MSP firms can mitigate billing errors and maintain a consistently accurate listing of their client’s contacts. Many companies now harness ConnectActive when onboarding new clients within their MSP firm. This helps ensure the onboarding process can be completed in a consolidated timeframe, and means that technicians can immediately begin resolving client tickets rather than wasting time on administrative tasks. The solution can help MSPs save thousands of man hours each year.
Nilear, LLC is also working to help companies streamline the process of using their ConnectWise data on the road through their My Tickets Mobile application. My Tickets Mobile can be harnessed to automate the process of updating tickets, allowing technicians to update the tickets automatically, even while they are on the road or at the client office. Moreover, scheduling teams and other technicians can easily see the new ticket status and plan their own schedules accordingly. My Tickets Mobile also allows technicians to create new tickets while on the road, providing a greater speed of service to clientele and consolidating the time and cost of resolving tickets.
NilearOS is the market-leading software suite for exceptional MSP performance. To learn more about Nilear, LLC, and their suite of tools, contact their office today at 888.932.2676 or visit their business website at www.nilearos.com.