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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $149 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

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Welcome To Nilear

Nilear, LLC is a division of Christo Consulting, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

Schedule your One On One Demo Today

NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $149 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

Schedule Now

  • My Tickets Mobile - My Tickets Mobile is a Web App that is compatible with iOS, Android and Windows 8 phones. MTM allows your on-the-go techs to spend more time solving the client's issues by automating the process of updating tickets, including time entry creation, note-taking and ticket status changes.
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  • Score My Team - a performance scoring system for technicians, made up of a wide range of scoring modules. Scores can be drilled-down to determine where a technician is excelling and where improvement is needed. By using multiple scoring modules, you begin to produce well-rounded technicians.
    Find Out More
  • ScheduleSync - ScheduleSync is a NilearOS automation tool that synchronizes your ConnectWise Dispatch Portal or Autotask Dispatch Calendar with your staff's time entries and adds accurate Travel To and Travel From entries for on-site appointments.
    Find Out More
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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live.

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Configuration Analysis

Configuration Review

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Ticket Timesheet Analysis
 
 

What is Nilear?


Plug-in to
profitability.

At Nilear, we develop and distribute proven, effective and affordable software that increases productivity for MSP professionals. By using our products, IT professionals have saved time, money and effort, successfully improving their bottom line.

NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Learn More

 
Support is available Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Although happy to answer your questions and provide service support, we encourage you to become involved in our online forum and community user board as it is a great way to receive best practice advice as well as troubleshooting ideas from other NilearOS customers. The forum is also a great tool to understand how NilearOS can work even harder for you by utilizing other user feedback and comments. You can also follow us on Facebook, Twitter and LinkedIn to stay up to date on the latest developments.
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Nilear wins Partner’s Choice award at ConnectWise IT Nation 2012

12.2012 ITNation-Partners-Choice-logo-lrg - Use with 12.2012 articleHarleysville, PA, November, 2012––Nilear announced today it has won the IT Nation Partner's Choice Award in the category of Outstanding Software Solution at the 8th annual IT Nation Partner Summit, November 8-10 at the Hilton Orlando Bonnet Creek. IT Nation attendees voted for their top choice in each category during the event in Orlando.

Nilear Announces New Score My Team Module – Ticket Timesheet Analysis

Harleysville, PA - April 22, 2013--The Nilear team is proud to announce the new Score my Team module, Ticket Timesheet Analysis, which is now live.

Ticket Timesheet Analysis increases time charged against tickets as well as improves time entry accuracy, leading to fewer invoice disputes. This differs slightly from Timesheet Analysis, which focuses on billable and project time entries. Ticket Timesheet Analysis calculates employees scores based on minutes charged against tickets and then removes points when time entry mistakes are found. Scoring for this module is similar to Timesheet Analysis in that points are removed for not setting the correct Work Type on a time entry, providing no notes for a billable time entry or having the time entry notes modified by the company's time approver.