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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $149 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

Reduce Scheduling Conflicts with ScheduleSync for ConnectWise from Nilear LLC
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Reduce Scheduling Conflicts with ScheduleSync for ConnectWise from Nilear LLC

Scheduling teams must retain a comprehensive understanding on the location and availability of their on-location team members. This may require the mobile technician to input his current location and his time-on-site within the ConnectWise application. Inputting this data takes time away from the technician’s work with the customer and means that scheduling teams have to wait to find out where the technician is and how long they worked on a particular ticket. ScheduleSync from Nilear LLC helps automate this process and empower technicians in managing their time more effectively.

Nilear LLC is the leading software developer behind the NilearOS software suite. Each piece of software within NilearOS is designed to integrate seamlessly within a technician’s workday, making it easy to use for busy MSP (Managed Service Provider) team members. One of the reasons so many companies are now harnessing Nilear software is that the company’s solutions are designed in direct correlation with the challenges firms in the industry face. A leading challenge is the need to manage a team of mobile technicians as they respond to tickets across a geographic region. Nilear’s solution to this challenge is ScheduleSync.

ScheduleSync supports teams in completing their on-site work by adding accurate travel to and travel from times within the ConnectWise dispatch portal. This allows scheduling teams to see when their technicians are working on a ticket and when they become available ensuring that resources can be allocated more effectively to other open tickets. And because ScheduleSync also provides scheduling staff with information on the technician’s location, teams can ensure that the technician in closest proximity to the customer and their offices is assigned to that customer. This is a level of sophistication all MSPs now require for their scheduling operations.

To help meet the highest of customer expectations and provide accurate information on the technician’s arrival time, ScheduleSync also provides accurate travel to and travel from information within the system. This ensures that scheduling teams can detail that technician’s path to the client office and provide the customer with updated information on their scheduled arrival time. For companies working on time-sensitive projects, this level of service can help ensure customers remain happy and teams remain empowered in meeting their day-to-day objectives.

The full suite of solutions now offered through NilearOS is helping thousands of MSPs drive a greater level of productivity and meet evolving targets across their operations. To learn more about Nilear LLC and the company’s products, contact their experts today at 1-888-932-2676 or visit their business website at www.nilearos.com. Trusted specialists are now ready to answer all calls and guide customers on the latest products within their selection.