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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $149 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

Automate ConnectWise Directory Synchronization Through ConnectActive from Nilear, LLC.
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Automate ConnectWise Directory Synchronization Through ConnectActive from Nilear, LLC.

For growing MSPs, maintaining an accurate directory of all current clients is critical to on-going operational success. This means that companies require a seamless system for on-boarding new clients and ensuring the current account data is up-to-date and ready to be utilized. For companies utilizing ConnectWise databases, ConnectActive from the team at MSP solutions developers Nilear LLC is the ideal system for a streamlined directory synchronization process.

Nilear, LLC has become one of the most trusted organizations for MSP applications in recent years. The company’s NilearOS offers an all-inclusive operations suite designed for automation, performance metrics and document management solutions to ConnectWise on-premise servers. This software suite continues to grow with the company’s success, as Nilear, LLC develops further solutions that will add to the productivity of MSP firms. One example of the high performance applications available within the NilearOS software suite is their ConnectActive solution.

One area that detracts from the operations of MSP companies is the administrative side of the client on-boarding process. Inputting client contact information and maintaining these records over time takes resources away from the firm’s central operations. And so many companies now require an automation system that will use current ConnectWise Active Directories to automatically populate their in-house directories. ConnectActive is that ideal solution for this crucial company process.

ConnectActive is a PSA-active directory synchronization solution that a company’s ConnectWise contacts, whether they’re on-premise or stored in the cloud. It updates by analyzing each company’s Active Directory, therefore automating the entire update process so that firms don’t have to spend time trying to source company information when they could be working to resolve client issues and improving their business.

One of the great advantages of the ConnectActive system is that it automatically deactivates PSA contacts for accounts that have either been disabled or are otherwise missing within Active Directory. In addition, ConnectActive can be scheduled to update client data based on in-house requirements. So firms can choose to schedule updates daily, for example, in order to ensure that each client account is up-to-date and ready to use. ConnectActive can be also configured to update client agreements within the system. This helps organizations ensure that there are being remunerated correctly based on the active user count within their directory.

Within the ConnectActive system, MSPs will also have access to a broad range of important data on specific client actions. For example, by mousing over an Active Directory account, the user can see information such as the client’s last login date, email aliases and their last password change date. Any accounts that go unused for over thirty days are flagged within an unused icon, which then gives clients the opportunity to take a specific action depending on the importance of the account. This is just one customization option supported by the highly flexible ConnectActive solution. Clients also have the opportunity to restrict syncing to specific organizational units, thereby maintaining closer control over their in-house directories. It’s the directory synchronization solution for proactive MSPs around the globe.