Overview
Overview
Timesheet Analysis increases billable time as well as improves time entry accuracy, leading to fewer invoice disputes. Utilizing Timesheet Analysis will.
The key to Timesheet Analysis is its ability to give your employees feedback on how many billable minutes they are accruing and where they are making mistakes on their time entries. Clicking on a Timesheet Analysis score will present you with an entire breakdown of the employee's time and highlight every change the company's time approver had to make before moving the time entry to invoicing.
Timesheet Analysis calculates employees scores based on billable minutes and then removes points when time entry mistakes are found. Points are removed for not setting the correct Work Type on a time entry, providing no notes for a billable time entry or having the time entry notes modified by the company's time approver.
Scores for Timesheet Analysis are calculated each time a time entry is entered. This gives your employees real-time feedback on how well they are performing. Negative points are applied after the company's time approver has made changes to a time entry. Depending on your companies' time entry review cycle, this may occur several hours or weeks after the initial time entry.
How It Works
How It Works
Timesheet Analysis calculates employees scores based on billable minutes and then removes points when time entry mistakes are found. The following are consideredBillable minutes: Time Entries marked as Billable, All Time Entries for a Project (Project Time Entries are weighted 20% more), All Travel Time Entries.
- One point is given for every billable minute recorded against a non-project ticket.
- One point is given for every minute for travel, billable or non-billable, against a non-project ticket.
- All project work is given 1.2 points per minute, regardless if billable or non-billable.
- If a non-project time entry is changed by a Time Reviewer from billable to non-billable, the tech no longer receives points for the time entry and also receives a 10 point deduction.
- If a non-project time entry is changed by a Time Reviewer from non-billable to billable, the tech has his/her score subtracted by a point for each minute of the time entry.
Points are also removed for not setting the correct Work Type on a time entryas well as for not submitting your Timesheet by 10:00AM of the first business day following your Timesheet deadline, these will both result in an automatic 25% deduction.
Points are also deducted for providing no notes for a billable time entry or having the time entry notes modified by the company's time approver.Any change made to Internal Notes by a Time Reviewer is an automatic 25% deduction. A billable and blank time entry, other than a Travel time entry, will have its points deducted by 50%.
The scores themselves have only a relative value. How one employee compares against another or against the MSP average. There is no perfect score, only the ability to improve one's score or outperform one's peers. In addition to ranking one's Timesheet Analysis scores against one's peers, the scores are also color coded to indicate what percentile one's score ranks against other MSPs.
Documentation & Support
Documentation & Support
Below are resources to help you get the most out of your Nilear subscription. If you cannot find the information you looking for within the resources below, please feel free to submit a query to our forum or contact us directly to resolve your issue.
Download the Timesheet Analysis PowerPoint Slides for an explanation on how to maximize your score:
Timesheet Analysis
Timesheet Analysis quick tips:
- Time Sheets points are accrued by your billable minutes.
- Vacation and holidays add no value to your Time Sheet score.
- Any time an administrator modifies a Time Entry, either due to changing Work Type or by updating the text, you will be deducted points.
- You will be deducted points for not submitting your Timesheet by 10:00AM of the first business day following your Timesheet deadline.
- Don’t spend two hours on an issue and not track it to a ticket.
- When creating a ticket to track your work, it is advantageous to perform the work against a Client vs. an “Internal” ticket against your own company
- Select the correct work type: “Onsite”, “Remote”, “Communication”, “Admin”, “Emergency”, etc.
- Write clear and well-written notes that will not need to be corrected.
- Submit your Time Sheets on time.
