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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $149 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

Nilear, LLC Develops Complete Suite of ConnectWise Integration Software
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Nilear, LLC Develops Complete Suite of ConnectWise Integration Software

 

The latest ConnectWise software provides technology-based companies with a mechanism for achieving seamless support, ticketing and CRM processes. However, many companies are unable to maximize the benefits of ConnectWise in terms of cost reductions and operational efficiency as a result of lack of time and resources. That’s why the experts at Nilear, LLC have developed their NilearOS suite. This suite of software tools will empower organizations to implement ConnectWise technology effectively across their infrastructure and drive forward in meeting their highest company aspirations.

Nilear, LLC first launched their NilearOS suite in 2010. Since then, the suite has become one of the most widely acclaimed solutions within the MSP field by enabling thousands of growing IT companies to increase the productivity of their team members. One of the reasons so many organizations are now utilizing the NilearOS suite is because it provides answers to many common growth challenges for MSP firms. For example, many companies continue to struggle with achieving scheduling accuracy within their systems. This problem causes miscommunication with clientele and projects that over run, leading to greater expenditure of resources. NilearOS has developed their ScheduleSync tool to respond to this persistent challenge.

 

Schedule Sync is an automation tool that synchronizes the ConnectWise dispatch portal with the staff member’s time entries. It’s a solution that adds travel to and from time to the dispatch portal to ensure that management staff involved in schedule management has a constant understanding on technician location. This helps prevent staff members being assigned to client tickets when they’re unable to reach the location within the required time. Furthermore, it helps mitigate invoicing issues by automating the scheduling process to show the precise amount of time in which the technician was working with the client at their location. ScheduleSync, therefore, drives greater performance in terms of reducing technician costs, while improving client service levels by ensuring on-time responses.

The NilearOS suite also helps ensure effective performance management for MSP companies. It’s a suite that features the Score My Team module, which is a comprehensive scoring system designed to help managers analyze technician performance. One of the leading modules within the Score My Team selection is the Real-Time Ticketing module. Real-Time Ticketing helps management teams evaluate how well their technicians are integrating information within the company’s PSA. One of the leading advantages of the tool is that it helps provide incentives for the completion of ticketing data. This means that companies aren’t left with tickets that are either open or missing important information. It’s a module that compels technicians to complete ticketing information in real-time and then scores them based on the information they provide within their ticket response and the timeliness of their response.

First-class performance can be achieved by honing in-house resources to respond to the current challenges within the MSP industry. Using ConnectWise and their integrated software system, Nilear LLC is helping thousands of companies across the country achieve superior performance results. To learn more, speak with the team at Nilear, LLC.