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NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $149 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

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About Nilear

Nilear, LLC is a division of Christo, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

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Reduce ConnectWise Client Data Management Challenges with Tools from Nilear LLC

MSP (Managed Service Provider) companies deal with a constantly evolving data set within their work. They must compile data on client systems and manage ticket data to ensure client issues are resolved seamlessly. This challenge means companies must deploy effective data management solutions across the enterprise. Nilear LLC is one of the market leaders for high performance data management solutions for client ConnectWise systems, and they are now inviting MSPs to review the latest additions to their product line.

Through their experience working with many of the leading MSPs in the marketplace, the team at Nilear has gained a significant understanding on the processes that take place within the average industry organization. They understand the needs of team members, from scheduling teams to technicians, and can use their software expertise to help teams perform their jobs more effectively. A leading example of the tools offered through Nilear LLC is their ConnectActive solution.

ConnectActive, available within the NilearOS suite, is designed to populate a company’s ConnectWise contacts by interrogating each company’s Active Directory. The tool’s automated design means that teams do not have to spend hours updating information for each of their clients and their client’s customers. They can simply now use ConnectWise to automatically update client data based on the latest information within the Active Directory. A great advantage of ConnectActive is that it gives teams full control over the update process. This means that team members can select which data sets to update, including email addresses, telephone numbers or job titles, to ensure that the most important information is available within ConnectWise ready for use within the company’s operations. ConnectActive automatically flags accounts that have not been used for over 30 days to highlight a possible change within the client’s operations. And ConnectActive can also be utilized to automatically update agreement additions for ConnectWise users, ensuring that clients are being charged the correct amount for the number of active users within their systems. This type of proactive data management reduces company costs and expanding productivity across the organization.

Another important data management tool available through NilearOS is Nilear Live. Nilear Live works to communicate important data within the company’s PSA to their mobile work teams. Technicians can query specific data, such as client addresses and client ticket requirements and then receive the pertinent information directly through their device via Skype or Google Talk conversions. Nilear Live keeps the lines of communication between in-house teams and mobile staff open and allows for important data to be securely sent in real-time.