Schedule your One On One Demo Today

NilearOS is an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise. The product suite includes ConnectActive, ClientMapper as well as Score My Team, My Tickets Mobile, Schedule Sync, Configuration Station and Nilear Live. Plans start as low as $149 a month. Eliminate unnecessary operational overhead and begin maximizing your investment and increasing efficiency with NilearOS.

Schedule Now

Login
Register

About Nilear

Nilear, LLC is a division of Christo, an MSP based in the Greater Philadelphia Area. Chris Schalleur founded Christo Consulting in 1999 with the goal of providing the type of professional IT support larger companies enjoy to small businesses in the Philadelphia region. Chris Connolly joined Christo Consulting in 2000 and became a partner in 2006.

In 2009, Christo Consulting went through two acquisitions which doubled both the number of clients and employees, as well as resulted in the visibility of the lack of work flow procedures in place. After a review of the problems that were occurring with tickets and invoicing, Chris and Chris mapped out what changes needed to be made and what the Christo Engineers needed to do. The solution was what would evolve into NilearOS, an all-inclusive Operations Suite that provides Automation, Performance Metrics and Document Management for ConnectWise and Autotask.

ConnectActive from Nilear LLC Supporting Strong Communication within MSP Firms
  • Register
  • You are here:  
  • Home /
  • ConnectActive from Nilear LLC Supporting Strong Communication within MSP Firms

ConnectActive from Nilear LLC Supporting Strong Communication within MSP Firms

 

Companies across the IT sector are continually searching for new ways to consolidate the amount of time taken by manual data entry work.  Data entry work might be essential to the on-going operations of companies, but it does take the time away from specialists who could be helping the company make more money in other areas. This means that firms require automated systems that will help them to eliminate manual data entry work in various company processes. With that in mind, the experts at Nilear LLC are now offering a leading-class tool, ConnectActive, which streamlines the process of entering client information into databases for MSP (Managed Service Provider) firms.

The ConnectActive tool from Nilear LLC has quickly become one of the foremost solutions for synchronizing data within Active Directory and ConnectWise. The tool, which is available within the NilearOS suite, is designed to work by interrogating a company’s Active Directory and then populating company ConnectWise contacts lists. By utilizing the tool, not only can companies save thousands of man hours per year, but they can also achieve up-to-date information on their client contacts. Because MSP companies often charge their clients based on the number of contacts within their systems, this tool can also empower firms to update agreements within ConnectWise, to ensure clients are properly charged based on current contract stipulations.

A leading advantage of working with the ConnectActive tool in managing ConnectWise users is that the tool can flag accounts that have been unused for over 30 days. This ensures that companies remove older clients and maintain a streamlined database replete with the latest information. ConnectActive is also designed with the user of the system foremost in mind. It’s an intuitive solution that enables users to mouse over company Active Directory accounts to see a range of information on clients, including aliases, last login date and the last time they changed their password. For exceptional MSP account management, ConnectActive is the clear tool of choice.

Another leading automation tool available within the NilearOS suite is NilearLive. NilearLive works by communicating information from technicians to their teams using chat systems such as Google Talk and Skype. It’s a solution that filters all the information coming in through a company’s ConnectWise system and then streams relevant data directly to the chat system for technicians to review. Through this innovative tool, technicians can find the precise information they require on a client within seconds. It’s a tool that is designed to help companies save time on communication between on-the-road technicians and administrative staff, and provide a seamless solution that will drive greater performance from technical teams.

Through NilearLive, teams will also receive the latest information when new tickets are opened. For administration staff, NilearLive helps empower greater scheduling, by allowing teams to use the “Next” command to review technicians’ timeslots and find the next available time at which they can all come together to meet to discuss a project. It’s a comprehensive and dynamic communications solution that supports effective team performance over the long-term!

Discover more on the full range of benefits offered by the NilearOS suite by contacting the experts at Nilear LLC directly today. Trusted software leaders are standing-by to answer questions.